Install again after phone scratch

bdc62 · January 30, 2020, 10:17:25 PM

Hi,

I had a paid version of OruxMaps on my Android phone.
The phone needed to be reinstalled from scratch.
Now I go to Google Play, and start installation.
It mentions that the item is already bought, but I can't install it.
What is the next step?

Thx
Bart

orux · January 31, 2020, 09:47:27 AM

Quote from: bdc62 on January 30, 2020, 10:17:25 PM
Hi,

I had a paid version of OruxMaps on my Android phone.
The phone needed to be reinstalled from scratch.
Now I go to Google Play, and start installation.
It mentions that the item is already bought, but I can't install it.
What is the next step?

Thx
Bart

Hello!

What is the problem (error messages)?

orux

bdc62 · February 01, 2020, 10:10:46 AM

In Dutch, it just says "Je hebt dit item al aangeschaft"
(You have already purchased this item)

and I can only press "OK"
which brings me back to the page with the instaal-button
I can't capture the error itself

orux · February 04, 2020, 09:15:14 AM

Quote from: bdc62 on February 01, 2020, 10:10:46 AM
In Dutch, it just says "Je hebt dit item al aangeschaft"
(You have already purchased this item)

and I can only press "OK"
which brings me back to the page with the instaal-button
I can't capture the error itself

But you are talking about OruxMaps itself, or the subscription maps?

If you talk about the app, it is a Google Play problem; check if the app is installed yet.

orux

bdc62 · February 08, 2020, 09:37:09 PM

Yes, it's about OruxMaps itself.
And no, It is not installed on the device yet since I had to scratch him to factory settings to solve a problem with... Google Play Service...
See what happens on the little movie below

https://drive.google.com/file/d/1eJ0Yak7dq9pWvHx4CFMerlug4v5bju_J/view?usp=sharing

thx for your advice
Bart

orux · February 10, 2020, 07:42:56 PM

Quote from: bdc62 on February 08, 2020, 09:37:09 PM
Yes, it's about OruxMaps itself.
And no, It is not installed on the device yet since I had to scratch him to factory settings to solve a problem with... Google Play Service...
See what happens on the little movie below

https://drive.google.com/file/d/1eJ0Yak7dq9pWvHx4CFMerlug4v5bju_J/view?usp=sharing

thx for your advice
Bart

Hello!

You don't have to pay again. If your google Play account is correct, you should see ' Install' not 'Buy'.
You have to contact with Google Play support, because it is a GP problem, about your account.

orux

bdc62 · February 11, 2020, 10:05:51 PM

This solved my problem :

Reinstall apps on your Android device from your computer
You can reinstall or turn on apps on your Android device from your computer.

On your computer, open play.google.com.
Click Apps and then My apps.
Click the app you want to install or turn on.
Click Install, Installed, or Enable. You may need to sign in to your Google Account.
Choose your device and click Install.